Complaints Procedure

Making sure our customers are happy is our priority .If you are not happy with any aspect of our service, discover a fault with our Website, or if you have any queries or comments, please contact us and we will do everything we can to help you.

For the fastest response to settle any queries you may have give us a call on 01543 276060. 

For complaints or queries that a a little more complex its best to put it in writing.

either via email:

or by post: Car Friend - Unit 9 Norton Canes Business Park, Norton Green Lane, Norton Canes. WS11 9SS

We aim to get an initial response back to all written complaints within 24hrs.

We take things very seriously and all complaints are investigated fully. Once we have received your complaint we aim to get the investigation and response back to you within 14 working days.