The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with Independent garages like us the following professional bodies.

The Motor Ombudsman help thousands of consumers find a business like Car Friend they can rely on that adheres to the high standards of our Motor Industry Codes of Practice.


However sometimes things do go wrong when buying and servicing vehicles, and in those instances The Motor Ombudsman are able to step in and help consumers and businesses find resolutions to automotive disputes.


They  are entirely impartial and our Codes of Practice promote responsible business in all things motoring.

If the dispute is with a business accredited to The Motor Ombudsman, you don’t need to keep struggling to resolve a problem: we can help.

It won’t cost you anything.

They don’t take sides. They look at what’s happened and resolve the issue based on the information given to us, The Codes of Practice and consumer law.

The Motor Ombudsman is certified to deal with vehicle manufacturers, warranty product providers, franchise dealers, independent garages and car retailers and manufacturer authorised repairers who are accredited to one or more of their Codes.

Service and Repair Code

The Service and Repair Code commits garages to an open, transparent and fair method of business, aiming to maintain consistently high standards across the industry. By subscribing to the Code, a garage is demonstrating its commitment to operate as a responsible business and deliver high levels of customer satisfaction.

In November 2011, the Service and Repair Code was awarded full Office of Fair Trading approval and now operates as a Chartered Trading Standards Institute (CTSI) approved code, giving you the confidence that, with a garage accredited to The Motor Ombudsman, you can be sure to receive a professional, reliable service.

The Code Covers:

  • Independent garages

  • Franchised dealers

  • Manufacturer Authorised Repairers

  • All servicing and repair work

What The Code Means To You…

  • Honest and fair services

  • Work completed as agreed

  • Competent and conscientious staff

  • Open and transparent pricing

  • Invoices that match quoted prices

  • A straightforward complaints procedure

Thousands of garages across the country are accredited to the Service and Repair Code and/or the Vehicle Sales Code.

Whether it’s a service, MOT,  repair or check-up, you know you can count on one of our accredited businesses for excellent customer service.

Find out more about The Motor Ombudsman & the code of practice we follow visit the Motor ombudsman website 


Its always nice to hear what you think about us, but its even nicer when you can be in with a chance of winning up to £500 in love to shop vouchers! 

Rate Car Friend on the Ombudsman website to be in with a chance of winning.